IT & Professional Services

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Delivering the Complete IT Lifecycle

Our services range from maintenance and logistical support for weapons systems and high-tech surveillance systems that help protect ships, to cyber operations that safeguard the nation’s networks from attack, to assisting the U.S. Customs and Border Protection in securing our borders and keeping terrorists and illegal weapons out of the country, to managing the processing of applications and records at the U.S. Department of Homeland Security and State Department facilities across North America.

  • Strategy & Transformation - From aggressive cost management to quality assurance and risk control, Serco provides a valuable range of high-level consulting services that align strategy, people and processes for projects and business areas requiring transformational solutions to achieve objectives.
  • Program Management & Acquisition Support - Offering consultation throughout the entire program management life cycle, from developing and managing government-required documentation to developing solicitation packages and source selections, Serco offers a multi-tiered approach to deliver meaningful support services for acquisition programs of all sizes.
  • Application Development & Integration - Through its dynamic software engineering capabilities, Serco tailors commercial turn-key products to address wide-ranging customer needs and integrates these customized platforms to enable customers to access, share and manage vast amounts of information critical to their business mission.
  • Systems Design & Engineering - Skilled in areas including command, control, communications, computer and intelligence (C4I) and specialty disciplines, including electro-magnetic pulse and safety and environmental engineering; Serco¹s technical staff delivers sophisticated system application and design services enabling clients to integrate multiple systems and command and control processes.
  • Enterprise Architecture - Leveraging its renowned Enterprise Architecture Center of Excellence facilities in Colorado Springs designed for state-of-the-art architecture and enterprise model development, Serco's approach to enterprise architecture provides a unique object-oriented description of the tasks and activities, operational elements, information exchanges, system design, and technical specifications required to accomplish any mission.
  • Cyber Operations - From Cyber Security needs such as operational support and effective tools for managing complex cyber operations to helping the government address growing cyberspace threats, Serco brings the people, processes and technology together to protect critical cyber infrastructure and execute tactical cyber missions in both public and private sectors.
  • Logistics Systems - Specializing in full spectrum logistics support, acquisition planning, program management and related information technology services, Serco’s Logistics practice includes ISO 9001:2000 certified support for sustainment, maintenance, and repair at depots and operational sites, as well as program management level  support to maximize the mission readiness of diverse weapons systems.
  • Networks & Communications - Encompassing voice, video, data, narrowband, broadband, and wireless technologies and both secure and non-secure communications;  Serco designs and deploys a full range of infrastructure solutions enabling government entities to use a converged environment for the transmission of critical data.
  • Learning & Human Capital Management - Delivering a full range of career lifecycle solutions  from recruitment through retirement, Serco¹s services include analysis and planning, personnel support, processing and administration, military career transition, family services, wounded warrior support and a range of learning and performance programs that can be customized to achieve each customer¹s objectives.
  • Operations & Maintenance - Providing tailored solutions to both industry and government, Serco’s high quality supply and maintenance support services include project management, design, technical, installation, integration, testing, maintenance, configuration management and logistics support.
  • Serco enabled the United States Air Force Space Command (AFSPC) to reduce support costs and improve service levels under tight deadlines through the successful consolidation and deployment of core services, improving the reliability of AFSPC’s space weapon system information and its ability to provide information to the warfighter.
  • Serco has pioneered the discipline of enterprise architecture – a high-demand cornerstone of Department of Defense policy central to defining and building interoperable, network-based solutions that support transformational objectives for the U.S. military.
  • Serco’s C4I2TSR contract enables us to provide Defense Department and civilian government agencies with tailored IT and network solutions across every IT specialty and domain utilizing C4I2TSR’s streamlined acquisition procedures to cut costs, save time and deliver superior quality.
  • Serco engineered and implemented a major upgrade program for the Air Force Space Command''s Air Force Satellite Control Network – enhancing voice and data communications and ensuring the reliability and security of mission-critical communications for DoD satellites.
  • By seamlessly integrating a myriad of logistics systems across the military services, Serco ensures that customer agencies have comprehensive solutions that keep tanks, planes, troops and ships in the fight until the mission is accomplished.
  • Serco combines the people, processes and technology needed to protect customers from threats in today''s cyber universe.
  • Serco helps ensure the interoperability of mission-critical systems for the Department of Defense.
  • Serco supports the Department of Defense, Federal civilian agencies and the intelligence community with a complete array of program management and acquisition solutions.
  • Serco provided specialized expertise to the United States Air Force on a major project to upgrade the Schriever Space Complex facilities, developing and installing IT solutions as part of the facilities’ modernization effort.
  • Through highly effective and tailored IT-based solutions, Serco helps our customers adapt to ever-changing and evolving marketplace demands.
  • Serco successfully supported Air Force Space Command in modernizing complex GPS systems during the acquisition of GPS III, resulting in an operational architecture that serves as a platform to support future technological evolutions vital to the nation’s future.
  • Serco’s learning and human capital solutions enable organizations to root out performance deficiencies and ensure that key personnel are most effectively deployed.
  • Serco created an intuitive, flexible, cost-effective tool that is deployed in Second Line of Defense installations around the world to help the DOE’s National Nuclear Security Administration prevent illicit trafficking of nuclear and radiological material.
  • Serco’s Network Solutions practice provides a full range of end-to-end network, telecommunications, and infrastructure solutions that focus on delivering a secure and robust environment for the transmission of critical data.
  • Serco has been one of the Air Force Space Command’s top MILSATCOM SETA contractors for more than 15 years utilizing its highly rated JCIDS Center of Excellence to consistently save time and money while delivering exceptional products.
  • Serco engineered, furnished and installed an aggressive IT reengineering program to consolidate the management of mission-critical information for the Air Force Space Command’s Enterprise Network Management Facility.
  • Serco is a worldwide provider of intelligent, integrated port-security solutions and services, enabling swift, coordinated decisions to be made and communicated in response to identified security threats.
  • Serco created a customized software tool (AVT) used by the United States’ and Canada’s North American Aerospace Defense Command to increase homeland security surveillance options through the integration of sophisticated visualization technology.
  • Serco supports the Department of Defense (DoD) with net-centric enterprise architecture solutions that meet agency requirements, enhance war-fighting capabilities and uniquely support the DoD’s emphasis on promoting net-centric warfare.
  • Serco worked with the Navy and Coast Guard to design and implement a regional protection and security system for the San Diego maritime domain that provides the highest level of assurance against a potential terrorist act.
  • Serco served as the prime contractor for all communications systems at the new NORTHCOM/NORAD headquarters, employing its proprietary SmartBuilding design process to ensure that secure, integrated data is delivered from deep space to the desk top.
  • Serco developed the JCIDS Center of Excellence in 2004 to aggressively assist the Department of Defense in developing, staffing and delivering compliant JCIDS documents.
  • From administering the retirement savings of the entire Federal government to creating a system for ships to report their arrival at U.S. ports 96 hours in advance, Serco’s integrated-solutions development practice solves complex, information-management challenges facing federal government agencies.
  • Serco supports the Department of Defense, Federal Civilian agencies and intelligence community with robust, security-assessment methodologies that secure agency information against unauthorized access, manipulation and service disruption.
  • Serco works closely with USPTO''s information security, patent classification and IT staff to develop a secure cyber business model, streamline and improve operations, design efficient IT interfaces, and define formats for open and frequent communications with the customer.
  • Serco supports the Army in providing training and skills for soldiers who are leaving the Army for private sector careers, self employment, college or retirement.
  • Serco understands that for procurements involving complex systems, retrofits and sole-source vendors, an accurate “market price” may be hard to ascertain. Serco works with the Navy’s Price Fighter team to help provide pricing practices, technical analysis and procurement support.
  • Serco supplies USAFCENT with superior management and technical expertise to enable it to meet the immense challenge of information technology, operational and management activities in a front-line military operation.
  • Serco provides trusted engineering and technical services to military and commercial customers around the world. We have acquired a keen appreciation for the physical characteristics of port operations.
  • Serco developed a second generation UML Animator that produces 2-dimensional visualizations of scenarios and mission threads, enabling stakeholders to see an active visualization of the processes and information exchanges involved in mission execution.
  • Serco designed and stood up a full operational new CAW facility in minimum time.
  • Serco uses its extensive knowledge and broad experience of AFSPC systems and integrated logistics processes to support numerous organizations at HQ AFSPC and SMC.
  • Serco’s experienced, skilled and motivated decision support professionals can help your organization enhance performance and prepare for future challenges.
  • Serco provides engineering management services as well as the full spectrum of engineering services to support our customer’s acquisition and lifecycle support efforts.
  • Serco supports DHS as they deliver state-of-the-pratice management initiatives and operational effectiveness that enable them to work with other federal agencies, and state and local governments to provide a coordinated national approach to prevention, mitigation and response.
  • Serco is defining, designing, building, deploying and operating full spectrum cyberspace solutions.
  • Serco has a team of highly qualified professionals who can assist in the development and implementation of IT service management processes tailored to your organization utilizing ITIL® best practices.
  • Serco provides customers a comprehensive review of current IT processes, business services, and roles/responsibilities to develop a road map to re-engineer the IT organization.
  • Serco’s ITIL® Process Review and Design is a comprehensive review of your current IT strategic, development, transition and operational processes and functions; business critical IT requirements; and the IT service management roles and responsibilities necessary to support the lifecycle of IT services for your organization.
  • Through our knowledge and experience in the federal space and private sector, Serco offers CSME accredited training toward certification across the Service Management spectrum.
  • The Serco team provides on-the-ground knowledge of the U.S. Army''s HR programs, processes and systems.
  • Serco provides a full spectrum of capabilities to support the intelligence community and their mission.
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