Managed Services

Providing Services to Those Who Serve Us

Our services range from maintenance and logistical support for weapons systems and high-tech surveillance systems that help protect ships, to cyber operations that safeguard the nation’s networks from attack, to assisting the U.S. Customs and Border Protection in securing our borders and keeping terrorists and illegal weapons out of the country, to managing the processing of applications and records at the U.S. Department of Homeland Security and State Department facilities across North America.

  • Personnel & Social Services - Entrusted to manage military personnel and family programs because of our deep understanding of military and government life, we design and implement sophisticated programs and deliver exceptional personnel support programs, such as military career transition and recruitment, military family services, counseling, social work and wounded warrior support.
  • Records Services - Utilizing a unique lifecycle records management approach, Serco delivers implementation and processing services for case management and large scale identification and credentialing systems, enabling agencies to increase efficiency, productivity and quality of service.
  • Transportation Management - Offering integrated surface and air transportation management services, including roadway management, urban transit, parking management, driver examination and fleet management, as well as aviation and airport operations services, including air traffic and control, Serco provides exceptional solutions to meet diverse transportation management needs.
  • Facilities Management - Providing facilities management support including effective help-desk operations, innovative use of IT and directly employed Serco operational staff, Serco offers consulting and technology services for property asset management.
  • Call Center/Help Desk Operations - Equipping federal clients with highly-qualified professional staff, Serco supports call center/help desk facilities with operations management solutions and dedicated resources to deliver outstanding service and response to our clients’ customers.
  • Business Process Outsourcing - Serco delivers solutions for human resource services, document and case management, logistics operations, and work-flow management.
  • Logistics Supply Operations - Recognizing the requirements of the entire logistics process from developing the requirements to understanding the supply chain from the manufacturer to the battle field, Serco is a key provider of logistics and program management services.
  • IT Infrastructure - Managing and optimizing operations and technologies to help clients achieve maximum efficiency and results, through its outsourced service area Serco delivers tailored IT Infrastructure support including application development and leveraging of advanced Web-based architectures, as well as services such as credit card processing.
  • Serco provides the technology and people that produce the best solutions for efficient and effective workplaces around the world.
  • Serco distribution services has the knowledge and expertise to support utility companies in a variety of projects.
  • Serco is now an integral part of the traffic management system in Atlanta, Georgia and we work side-by-side supporting GDOT employees.
  • Serco provides a full spectrum of capabilities to support the intelligence community and their mission.
  • Serco supports the management and maintenance needed to help maximize government performance and ensure its accountability.
  • Serco provides a full range of mail, courier, records, information technology and document management services.
  • Serco’s complete information lifecycle approach to records management assesses data''s current and future value and then designs the systems accordingly.
  • Through our knowledge and experience in the federal space and private sector, Serco offers CSME accredited training toward certification across the Service Management spectrum.
  • Serco’s ITIL® Process Review and Design is a comprehensive review of your current IT strategic, development, transition and operational processes and functions; business critical IT requirements; and the IT service management roles and responsibilities necessary to support the lifecycle of IT services for your organization.
  • Serco provides customers a comprehensive review of current IT processes, business services, and roles/responsibilities to develop a road map to re-engineer the IT organization.
  • Serco has a team of highly qualified professionals who can assist in the development and implementation of IT service management processes tailored to your organization utilizing ITIL® best practices.
  • Serco supports DHS as they deliver state-of-the-pratice management initiatives and operational effectiveness that enable them to work with other federal agencies, and state and local governments to provide a coordinated national approach to prevention, mitigation and response.
  • Serco’s Fleet Management services provide customized fleet maintenance to customers in the U.S. and around the world.
  • Serco’s experienced, skilled and motivated decision support professionals can help your organization enhance performance and prepare for future challenges.
  • Serco supports the entire Army human resources lifecycle, from recruitment to transition assistance, and in/out processing at hundreds of military installations around the world.
  • Serco is a global leader in aviation services, delivering innovation, quality and safety to customers around the world.
  • Serco understands that for procurements involving complex systems, retrofits and sole-source vendors, an accurate “market price” may be hard to ascertain. Serco works with the Navy’s Price Fighter team to help provide pricing practices, technical analysis and procurement support.
  • Serco’s portfolio management consultants help our clients better understand how to effectively monitor and responsibly manage their portfolio of investments in line with their strategic plans.
  • Serco supports the Department of Defense, Federal Civilian agencies and intelligence community with robust, security-assessment methodologies that secure agency information against unauthorized access, manipulation and service disruption.
  • Serco is a leading service provider of Integrated Workplace Management Systems (IWMS), which manage the complete lifecycle of all workplace processes and enable organizations to make informed business decisions, drastically improve service-delivery processes and realize compelling financial returns.
  • Serco’s IT product, Primavera/ProSight Portfolios, is a web-based tool widely used by federal, state and local government agencies to build a complete picture of real property assets and comply with federal guidelines for Real Property Management.
  • Serco is a worldwide provider of intelligent, integrated port-security solutions and services, enabling swift, coordinated decisions to be made and communicated in response to identified security threats.
  • Serco, through a partnership with GSI, built the FCAST tool to assist the federal government in identifying, tracking and assessing the condition of its more than 500,000 real property assets.
  • Serco helps the U.S. Army efficiently manage the multi-billion dollar Logistics Civil Augmentation Program (LOGCAP) by providing the government with tools to ensure that taxpayer funds are being spent in the most cost-wise manner.
  • Serco delivers expert outsourcing arrangements that enable Federal civilian agency and Department of Defense personnel to take on higher priority assignments.
  • By seamlessly integrating a myriad of logistics systems across the military services, Serco ensures that customer agencies have comprehensive solutions that keep tanks, planes, troops and ships in the fight until the mission is accomplished.
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