Serco has deep experience operating and maintaining high quality programs that are critical to the mission of our customers. We apply employ a unique set of skills and solutions to increase operational efficiency and productivity within and across organizations. Some of the benefits to our clients include business process re-engineering, seamless transition of staff and process to new systems, defined performance metrics, professionals with decades of relevant domain experience, and more efficient and effective use of human resources information by employees and managers.

Our business process services reflect deep capability in both the infrastructure and applications service business areas by providing high quality cost-effective service provision that makes outsourcing a viable solution. We support our clients’ needs with:

• Personnel Systems/Human Resources Services – Serco has a twenty year history of providing high-quality professional services that encompass the eight HR lifecycle functions. Our legacy includes extensive design, development, fielding, training, and maintenance of HR management systems.

• IT Infrastructure Operations & Maintenance – Serco helps operate, maintain, and optimize critical IT networks and provides computer network defense and information security. We manage and optimize operations and technologies, protect group rights issues, and leverage advanced web-based architectures to migrate legacy applications and data to the internet.

• Logistics Operations – Serco offers a full range of outsources logistics services, including supply-chain management, inventory control, loading dock operations (ISO 9001:2008 certified) and logistics operations (ISO: 9001 certified).