Twelve years of delivering safety and service excellence to 1.6 million ATC operations earns Serco prestigious FAA Contract Tower Service Award.
RESTON, VA (July 30, 2008) – Serco Inc. was awarded the Willie F. Card Federal Aviation Administration (FAA) Contract Tower Service Award for delivering air traffic control safety and service excellence at the Phoenix Goodyear Tower in Arizona. Serco has been awarded this honor four of the past six years. The fourth busiest single runway operation in the United States, the Phoenix Goodyear Tower successfully managed more than 190,000 error-free operations in 2007, representing an 86% increase in traffic over the previous two years. Serco’s Air Traffic Controllers reported an unprecedented zero errors in more than 1.6 million operations since they assumed responsibility for the tower’s operations from the FAA in 1996. The Phoenix Goodyear Tower was recognized #1 among a pool of 240 Federal Contract Towers. “The Goodyear Tower manages a blend of general aviation and military operations and is a high intensity training environment that encounters a lot of foreign student pilots,” said Serco’s Vice President of Transportation Mike Henry. “This tower is representative of our commitment to safety and customer service excellence.” Previous Serco Willie F. Card Award tower winners include Lewiston, ID (LWS) in 2003, Williams Gateway (IWA) in 2004 and Jackson Hole, WY (JAC) in 2005. Nominations for the Willie F. Card Award are reviewed by a panel of judges consisting of one representative from the FAA Contract Tower Program Office in Washington, United States Contract Tower Association Policy Board, National Business Aviation Association, National Air Transportation Association and the Regional Airline Association.
