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Corporate
Corporate Capabilities Brochure

Serco offers clients a trusted provider to deliver integrated solutions that achieve meaningful outcomes. Through our wide range of capabilities, we assist clients with their need to respond to new mandates and expand the scope of their missions.

Fact Sheet

A quick overview of Serco Inc.

Client Specific
Air Force Solutions

Serco provides mission-critical information technology, network, and business process solutions to ensure the Air Force‘s continued effectiveness as the Nation‘s preeminent air and space force. 

Army Solutions

Serco supports the Army with mission-critical IT solutions that keep Army forces at a consistently high readiness level and assist in the drive for intelligence dominance. 

Homeland Security and Homeland Defense IT Solutions

Serco provides adaptable solutions to the Department of Homeland Security that help equip the federal government with the necessary resources to prepare for and combat continually evolving threats.

Supporting the U.S. Navy

Serco helps the U.S. Navy meet 21st Century IT challenges with solutions that most effectively utilize sea, land, air, space and cyberspace for successful joint operations.

 
Capabilities
National Security & Intelligence
Case Study:  Cyber Case Study: U.S. Patent & Trademark Office

Serco works closely with USPTO''s information security, patent classification and IT staff to develop a secure cyber business model, streamline and improve operations, design efficient IT interfaces, and define formats for open and frequent communications with the customer.
Case Study:  Enterprise Architecture Innovation

Serco developed a second generation UML Animator that produces 2-dimensional visualizations of scenarios and mission threads, enabling stakeholders to see an active visualization of the processes and information exchanges involved in mission execution.
Case Study:  Serco''s Homeland Security Solutions

The 21st century has presented a significant set of global challenges to the security and prosperity of our nation.  Serco provides the technological expertise and business process solutions that enable DHS to protect our nation.  
Case Study:  Air Force Space Command IT Initiatives

Serco enabled the United States Air Force Space Command (AFSPC) to reduce support costs and improve service levels under tight deadlines through the successful consolidation and deployment of core services, improving the reliability of AFSPC’s space weapon system information and its ability to provide information to the warfighter. 
Case Study:  Cyber Case Study: U.S. Air Force Central

Serco supplies USAFCENT with superior management and technical expertise to enable it to meet the immense challenge of information technology, operational and management activities in a front-line military operation.  
Case Study:  Cyber Case Study: U.S. Federal Retirement Thrift Investment Board

Serco provides end-to-end support for the technical operations of the multi-million-user Thrift Savings Plan.
Case Study:  Cyber Security

Serco combines the people, processes and technology needed to protect customers from threats in today''s cyber universe. 
Case Study:  Military Satellite Communications (MILSATCOM)

Serco has been one of the Air Force Space Command’s top MILSATCOM SETA contractors for more than 15 years utilizing its highly rated JCIDS Center of Excellence to consistently save time and money while delivering exceptional products.
Case Study:  Air Force Space Command Enterprise Network Management Facility

Serco engineered, furnished and installed an aggressive IT reengineering program to consolidate the management of mission-critical information for the Air Force Space Command’s Enterprise Network Management Facility.
Case Study:  C4I2TSR

Serco’s C4I2TSR contract enables us to provide Defense Department and civilian government agencies with tailored IT and network solutions across every IT specialty and domain utilizing C4I2TSR’s streamlined acquisition procedures to cut costs, save time and deliver superior quality.
Case Study:  Designing Smart Networks for the Air Force’s Schriever Space Complex, Los Angeles Air Force Base

Serco provided specialized expertise to the United States Air Force on a major project to upgrade the Schriever Space Complex facilities, developing and installing IT solutions as part of the facilities’ modernization effort.
Case Study:  Enhancing Security from Sensors to Responders

Serco is a worldwide provider of intelligent, integrated port-security solutions and services, enabling swift, coordinated decisions to be made and communicated in response to identified security threats.
Case Study:  Global Positioning System (GPS)

Serco successfully supported Air Force Space Command in modernizing complex GPS systems during the acquisition of GPS III, resulting in an operational architecture that serves as a platform to support future technological evolutions vital to the nation’s future.
Case Study:  Joint Protection and Surveillance Command and Control System (JPSC2)

Serco worked with the Navy and Coast Guard to design and implement a regional protection and security system for the San Diego maritime domain that provides the highest level of assurance against a potential terrorist act. 
Case Study:  Network Solutions

Serco’s Network Solutions practice provides a full range of end-to-end network, telecommunications, and infrastructure solutions that focus on delivering a secure and robust environment for the transmission of critical data.
Case Study:  North American Aerospace Defense Command (NORAD) Analytical Visualization Tool (AVT)

Serco created a customized software tool (AVT) used by the United States’ and Canada’s North American Aerospace Defense Command to increase homeland security surveillance options through the integration of sophisticated visualization technology.
Case Study:  Program Management & Acquisition Support

Serco supports the Department of Defense, Federal civilian agencies and the intelligence community with a complete array of program management and acquisition solutions. 
Case Study:  Second Line of Defense (SLD) Megaports Initiative

Serco created an intuitive, flexible, cost-effective tool that is deployed in Second Line of Defense installations around the world to help the DOE’s National Nuclear Security Administration prevent illicit trafficking of nuclear and radiological material.
Case Study:  SmartBuilding Design for USNORTHCOM and NORAD’s Headquarters

Serco served as the prime contractor for all communications systems at the new NORTHCOM/NORAD headquarters, employing its proprietary SmartBuilding design process to ensure that secure, integrated data is delivered from deep space to the desk top.
Case Study: Air Force Satellite Control Network (AFSCN) Secure Voice and Data Solutions

Serco engineered and implemented a major upgrade program for the Air Force Space Command''s Air Force Satellite Control Network – enhancing voice and data communications and ensuring the reliability and security of mission-critical communications for DoD satellites.
Case Study: Air Force Space Command CAASETA (Contract Advisory & Assistance Services and Engineering & Technical Assistance)

Serco is one of the most prominent teams supporting the Headquarters, Air Force Space Command (HQ AFSPC) with more than 230 space professionals providing 3,000 CAASETA-type products annually to HQ AFSPC.


IT & Professional Services
Case Study:  Cyber Case Study: U.S. Patent & Trademark Office

Serco works closely with USPTO''s information security, patent classification and IT staff to develop a secure cyber business model, streamline and improve operations, design efficient IT interfaces, and define formats for open and frequent communications with the customer.
Case Study:  Enterprise Architecture Innovation

Serco developed a second generation UML Animator that produces 2-dimensional visualizations of scenarios and mission threads, enabling stakeholders to see an active visualization of the processes and information exchanges involved in mission execution.
Case Study:  Serco''s Homeland Security Solutions

The 21st century has presented a significant set of global challenges to the security and prosperity of our nation.  Serco provides the technological expertise and business process solutions that enable DHS to protect our nation.  
Case Study:  Air Force Space Command IT Initiatives

Serco enabled the United States Air Force Space Command (AFSPC) to reduce support costs and improve service levels under tight deadlines through the successful consolidation and deployment of core services, improving the reliability of AFSPC’s space weapon system information and its ability to provide information to the warfighter. 
Case Study:  Cyber Case Study: U.S. Air Force Central

Serco supplies USAFCENT with superior management and technical expertise to enable it to meet the immense challenge of information technology, operational and management activities in a front-line military operation.  
Case Study:  Cyber Case Study: U.S. Federal Retirement Thrift Investment Board

Serco provides end-to-end support for the technical operations of the multi-million-user Thrift Savings Plan.
Case Study:  Military Satellite Communications (MILSATCOM)

Serco has been one of the Air Force Space Command’s top MILSATCOM SETA contractors for more than 15 years utilizing its highly rated JCIDS Center of Excellence to consistently save time and money while delivering exceptional products.
Case Study:  Air Force Space Command Enterprise Network Management Facility

Serco engineered, furnished and installed an aggressive IT reengineering program to consolidate the management of mission-critical information for the Air Force Space Command’s Enterprise Network Management Facility.
Case Study:  C4I2TSR

Serco’s C4I2TSR contract enables us to provide Defense Department and civilian government agencies with tailored IT and network solutions across every IT specialty and domain utilizing C4I2TSR’s streamlined acquisition procedures to cut costs, save time and deliver superior quality.
Case Study:  Designing Smart Networks for the Air Force’s Schriever Space Complex, Los Angeles Air Force Base

Serco provided specialized expertise to the United States Air Force on a major project to upgrade the Schriever Space Complex facilities, developing and installing IT solutions as part of the facilities’ modernization effort.
Case Study:  Enhancing Security from Sensors to Responders

Serco is a worldwide provider of intelligent, integrated port-security solutions and services, enabling swift, coordinated decisions to be made and communicated in response to identified security threats.
Case Study:  Global Positioning System (GPS)

Serco successfully supported Air Force Space Command in modernizing complex GPS systems during the acquisition of GPS III, resulting in an operational architecture that serves as a platform to support future technological evolutions vital to the nation’s future.
Case Study:  Information Security

Serco supports the Department of Defense, Federal Civilian agencies and intelligence community with robust, security-assessment methodologies that secure agency information against unauthorized access, manipulation and service disruption. 
Case Study:  Integrated Solutions Development

From administering the retirement savings of the entire Federal government to creating a system for ships to report their arrival at U.S. ports 96 hours in advance, Serco’s integrated-solutions development practice solves complex, information-management challenges facing federal government agencies.
Case Study:  Internet Protocol version 6 (IPv6) Solutions

Serco’s IPv6 Solutions Practice offers consulting services to Federal agencies that are considering the transition of their systems from IPv4 to IPv6 or have moved towards planning and executing that transition.
Case Study:  Joint Capability Integration and Development System (JCIDS)

Serco developed the JCIDS Center of Excellence in 2004 to aggressively assist the Department of Defense in developing, staffing and delivering compliant JCIDS documents. 
Case Study:  Net-centric Enterprise Architecture Solutions

Serco supports the Department of Defense (DoD) with net-centric enterprise architecture solutions that meet agency requirements, enhance war-fighting capabilities and uniquely support the DoD’s emphasis on promoting net-centric warfare.
Case Study:  Network Solutions

Serco’s Network Solutions practice provides a full range of end-to-end network, telecommunications, and infrastructure solutions that focus on delivering a secure and robust environment for the transmission of critical data.
Case Study:  North American Aerospace Defense Command (NORAD) Analytical Visualization Tool (AVT)

Serco created a customized software tool (AVT) used by the United States’ and Canada’s North American Aerospace Defense Command to increase homeland security surveillance options through the integration of sophisticated visualization technology.
Case Study:  Object-Oriented Enterprise Architecture

Serco has pioneered the discipline of enterprise architecture – a high-demand cornerstone of Department of Defense policy central to defining and building interoperable, network-based solutions that support transformational objectives for the U.S. military.
Case Study:  Object-Oriented Operational Architecture

Serco helps ensure the interoperability of mission-critical systems for the Department of Defense.
Case Study:  Program Management & Acquisition Support

Serco supports the Department of Defense, Federal civilian agencies and the intelligence community with a complete array of program management and acquisition solutions. 
Case Study:  Second Line of Defense (SLD) Megaports Initiative

Serco created an intuitive, flexible, cost-effective tool that is deployed in Second Line of Defense installations around the world to help the DOE’s National Nuclear Security Administration prevent illicit trafficking of nuclear and radiological material.
Case Study:  SmartBuilding Design for USNORTHCOM and NORAD’s Headquarters

Serco served as the prime contractor for all communications systems at the new NORTHCOM/NORAD headquarters, employing its proprietary SmartBuilding design process to ensure that secure, integrated data is delivered from deep space to the desk top.
Case Study:  Systems Engineering

Serco provides a complete array of mission-critical engineering solutions to the Department of Defense, federal civilian agencies and the intelligence community.
Case Study: Air Force Satellite Control Network (AFSCN) Secure Voice and Data Solutions

Serco engineered and implemented a major upgrade program for the Air Force Space Command''s Air Force Satellite Control Network – enhancing voice and data communications and ensuring the reliability and security of mission-critical communications for DoD satellites.
Case Study: Air Force Space Command CAASETA (Contract Advisory & Assistance Services and Engineering & Technical Assistance)

Serco is one of the most prominent teams supporting the Headquarters, Air Force Space Command (HQ AFSPC) with more than 230 space professionals providing 3,000 CAASETA-type products annually to HQ AFSPC.

Case Study: DISA IPv6 – Management & Technical Engineering Support

As DISA’s prime contractor, Serco defined and established the solutions and procedures for the Department of Defense IPv6 Transition Office. Serco provided internetworking technology and program management consulting services to support the roll-out of this next generation Internet protocol among the various DOD agencies. Serco is supplying the DOD with the complete lifecycle of IPv6 consulting services – from transition planning to technology feasibility studies, and from network engineering to training. For more information on IPv6 Click Here


Human Capital Management
Case Study:  Army Career and Alumni Program (ACAP)

Serco supports the Army in providing training and skills for soldiers who are leaving the Army for private sector careers, self employment, college or retirement.  
Case Study:  Learning and Human Capital

Serco’s learning and human capital solutions enable organizations to root out performance deficiencies and ensure that key personnel are most effectively deployed. 
Case Study:  Mission Critical Outsourcing

Serco delivers expert outsourcing arrangements that enable Federal civilian agency and Department of Defense personnel to take on higher priority assignments.

Case Study: Providing the National Guard Joint Force with the Necessary Tools to Communicate, and Coordinate Guard Knowledge On-Line

The National Guard Bureau selected Serco to provide the  National Guard with an Internet portal that integrates disparate data into one  place, which standardizes the information and insures quality assurance and  availability to everyone. Serco is committed to meeting the requirements of  the entire National Guard Community. The Guard Knowledge Online (GKO)  system is now available for staff utilization and is exceeding the customer’s  expectations. Since 2003, users have been able to view information in both  classified and unclassified environments.

Engineering & Logistics
Case Study:  Port Security Design and Development

Serco provides trusted engineering and technical services to military and commercial customers around the world.  We have acquired a keen appreciation for the physical characteristics of port operations. 
Case Study:  Serco''s Homeland Security Solutions

The 21st century has presented a significant set of global challenges to the security and prosperity of our nation.  Serco provides the technological expertise and business process solutions that enable DHS to protect our nation.  
Case Study:  "Price Fighter" Program

Serco understands that for procurements involving complex systems, retrofits and sole-source vendors, an accurate "market price" may be hard to ascertain.  Serco works with the Navy''s Price Fighter team to help provide pricing practices, technical analysis and procurement support.  
Case Study:  Aviation

Serco is a global leader in aviation services, delivering innovation, quality and safety to customers around the world.  
Case Study:  Cyber Case Study: U.S. Air Force Central

Serco supplies USAFCENT with superior management and technical expertise to enable it to meet the immense challenge of information technology, operational and management activities in a front-line military operation.  
Case Study:  Business Transformation

Through highly effective and tailored IT-based solutions, Serco helps our customers adapt to ever-changing and evolving marketplace demands.

Case Study:  Cost Estimating & Earned Value Management

Serco helps the U.S. Army efficiently manage the multi-billion dollar Logistics Civil Augmentation Program (LOGCAP) by providing the government with tools to ensure that taxpayer funds are being spent in the most cost-wise manner.
Case Study:  Enhancing Security from Sensors to Responders

Serco is a worldwide provider of intelligent, integrated port-security solutions and services, enabling swift, coordinated decisions to be made and communicated in response to identified security threats.
Case Study:  Facility Condition Assessment Tool (FCAST)

Serco, through a partnership with GSI, built the FCAST tool to assist the federal government in identifying, tracking and assessing the condition of its more than 500,000 real property assets.
Case Study:  Integrated Workplace Management Systems (IWMS)

Serco is a leading service provider of Integrated Workplace Management Systems (IWMS), which manage the complete lifecycle of all workplace processes and enable organizations to make informed business decisions, drastically improve service-delivery processes and realize compelling financial returns.
Case Study:  Joint Protection and Surveillance Command and Control System (JPSC2)

Serco worked with the Navy and Coast Guard to design and implement a regional protection and security system for the San Diego maritime domain that provides the highest level of assurance against a potential terrorist act. 
Case Study:  Logistics 


By seamlessly integrating a myriad of logistics systems across the military services, Serco ensures that customer agencies have comprehensive solutions that keep tanks, planes, troops and ships in the fight until the mission is accomplished.
Case Study:  Portfolio Management

Serco’s portfolio management consultants help our clients better understand how to effectively monitor and responsibly manage their portfolio of investments in line with their strategic plans.
Case Study:  Real Property Management Module for Primavera/ProSight Portfolios

Serco’s IT product, Primavera/ProSight Portfolios, is a web-based  tool widely used by federal, state and local government agencies to build a complete picture of real property assets and comply with federal guidelines for Real Property Management.
Case Study: Providing the National Guard Joint Force with the Necessary Tools to Communicate, and Coordinate Guard Knowledge On-Line

The National Guard Bureau selected Serco to provide the  National Guard with an Internet portal that integrates disparate data into one  place, which standardizes the information and insures quality assurance and  availability to everyone. Serco is committed to meeting the requirements of  the entire National Guard Community. The Guard Knowledge Online (GKO)  system is now available for staff utilization and is exceeding the customer’s  expectations. Since 2003, users have been able to view information in both  classified and unclassified environments.