CEO's Message

Welcome to Serco!

As you navigate our website, I hope you learn more about the qualities that make our company an outstanding provider of essential services and a wonderful place to build a career.

We make a positive difference in people’s lives.

We have earned the trust and respect of government customers for one simple reason—we have great people. Our people come from the markets and areas of government we serve. They are experts in their fields. They bring a strong service ethos to everything they do. They take pride and ownership in the jobs they do. We bring passion, pride and experience together.

We specialize in service delivery.

At Serco, we have earned a reputation for collaborating with government to transform how services are provided. We have been entrusted with delivering vital services for the U.S. government, the Canadian government, and leading private and public sector organizations across the world. The key to that success is earning the trust of our customers. We have a history of designing and deploying long-term solutions that generate meaningful outcomes.

We pull together the right people, processes and expertise to take service from “good enough” to great. We apply best-in-class practices, domain knowledge and expertise, proven technologies, and innovation to assist our clients in responding to new mandates and expanded missions. Serco’s clients come to us with confidence that we have the expertise to take service delivery to the next level of performance. We know how to make services run smoother, smarter, and more efficiently.

We apply the best service ideas where they are needed.

Our vision to be the world’s greatest service company means that we introduce innovative and practical solutions that breathe new vitality into daily interactions with customers – to make the service our customers receive impressive and memorable. We take the best service ideas, wherever they are from, and apply them wherever they are needed.

Whether working behind-the-scenes in support of those who protect and defend our nation, improving information-sharing, developing web-based applications, or designing new processes to deliver services, we have the talent and experience to take on the most challenging, mission-critical assignments and serve as a source of fresh thinking and global insights. We bring service to life for a better tomorrow.

Dave Dacquino

Chairman and Chief Executive Officer
Serco Inc. (North America)