CMS-ES

Centers for Medicare and Medicaid Services (CMS) Eligibility Support



Overview

Serco Inc. (Serco) is a wholly-owned subsidiary of Serco Group plc, a $7.5 billion international business that helps transform government and public services around the world. Serco Group combines commercial know-how with a deep service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.

Here in the United States, Serco has numerous Federal government clients for which we operate and manage large production facilities. These facilities support intake, triage, review, storage, and destruction of submitted documentation. We manage a SCA workforce of over 4,000 employees and provide support services around the world, including comprehensive support services solutions in determining eligibility for multiple benefits for multiple customers including NIH, HHS, DHS and USCIS in the United States.

Supporting the US Department of Health and Human Services (HHS)

Serco was recently awarded a contract with the Department of Health and Human Services (HHS) to provide support services in the determination of eligibility for the Federally-Facilitated Marketplace (FFM) and the State-Based Marketplace (SBM) for the Eligibility Support tasks under the Patient Protection and Affordable Care Act (Affordable Care Act) of 2010. This contract will support a minimum of 29 States that have not elected to manage State Marketplace Programs.

Positions include Project Management, Mail, File/Case Management, Document Scanning, Analysis, Quality Control in support of eligibility determination. Our tasks include the intake, routing, review, and troubleshooting of applications submitted for enrollment into a Qualified Health Plan (QHP) and for insurance affordability programs including, but not limited to, Advance Payment of Premium Tax Credits, Cost-Sharing Reductions, Medicaid, Children’s Health Insurance Program (CHIP), and the Basic Health Program (where applicable), beginning on October 1, 2013.

Job Opportunities

If you are visiting this site with the intention of finding a new job, Serco continues to look for qualified candidates. Click here to visit our Serco Careers page where you can search through our available jobs. This contract has a base level of employment but is seasonal with peak periods between September and January. We will operate several shifts at our facilities, which will be operational between the hours of 7:00 am to 7:00 pm Eastern Time, Monday through Friday (with the possibility of additional shifts and/or part-time employment during peak volumes).

If you have any questions, you may send them to recruiter.cms-es@serco-na.com.

Serco Team

Serco has assembled a strong team to deliver the results to meet our customers' needs. Our teammates include:

  • Cognosante
  • DEXTERA
  • IKUN
  • J&M
  • K4
  • Pitney Bowes
  • TDEC