Serco Contact: Al Rouse (571) 226-5124
Email: al.rouse@serco-na.com

Click here to access the Rate Schedule: GSA IT

Description of Services:

Provide broad-based information technology services and supporting products and equipment to federal civilian agencies, the Department of Defense (DoD), and state government agencies. Specific functional support areas under the contract include:

• Systems Analysis and Design
• Systems Integration and Installation
• Programming
• Conversion and Implementation Support
• Network Services
• Data/Records Management
• Database Design and Development
• Resources and Facilities Management
• Help Desk Services

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GSA Human Resource and Equal Employment Opportunity (EEO) Services
(GS-02F-0182P)

Serco Contact: Steve Sultan (571) 226-5042
Email: steve.sultan@serco-na.com

Click here to access the Rate Schedule: Federal Supply Schedule 738 X

Description of Services:

Provide human resource and equal employment opportunity services to federal civilian agencies, the Department of Defense (DoD), and state government agencies. Specific functional support areas under the contract include general support services:

• Planning
• Recruitment and Internal Placement
• Pre-Employment Screening including, (NACLC, LAC, SSBI, SSBI-PR) and Misconduct Investigations
• Position Classification
• Personnel Actions
• Training
• Employee Assistance
• Employee Relations
• Outplacement

GSA Management, Organizational and Business Improvement Services (MOBIS) Schedule (GS-10F-0191J)

Serco Contact: Al Rouse (571) 226-5124
Email: al.rouse@serco-na.com

Click here to access the Rate Schedule: GSA MOBIS

Description of Services:

Provide management, organizational, and business improvement services to federal civilian agencies, the Department of Defense (DoD), and state government agencies. Specific functional support areas under the contract include:

• Consultation Services (e.g. Business Process Reengineering, Infastructure Redesign, Risk Assessment and Audits, Performance Assessment/Metrics, Activity Board Costing, Strategic Planning, and Decision Support Systems)
• Facilitation Services (e.g. Process Analysis, Team Building, Decision Making, Leadership, Coaching, etc.)
• Survey Services (e.g. Design, Sampling, Administration, Analysis, Reports, etc.)
• Training Services (e.g. Leadership, Management, Quality, etc.)
• Privatization Support Services (e.g. A-76 Studies, Performance Statements of Work, Process Analysis, Benchmarking, etc.)
• Support Products and Documentation

Serco Contact: Tony Rossello (717) 737-8030
Email: tony.rossello@serco-na.com

Click here to access the Rate Schedule: GSA PES

Description of Services:

Provide the full spectrum of engineering services and associated life cycle supporting disciplines to federal civilian agencies, the Department of Defense (DoD), and state government agencies. Specific engineering support areas and disciplines include the following:

• Mechanical Engineering
• Electrical Engineering
• Civil Engineering
• Chemical Engineering
• Strategic Planning
• Concept Development
• Requirements Analysis
• System Design, Engineering, and Integration
• Test and Evaluation
• Integrated Logistics Support
• Acquisition and Life Cycle Management

Serco Contact: Pat Hassler (215) 942-0411
Email: pat.hassler@serco-na.com

Click here to access the Rate Schedule: GSA LOGWORLD

Description of Services:

Provide comprehensive logistics solutions to enhance or replace existing operations for federal civilian agencies, the Department of Defense (DoD), and state government agencies. Specific functional support areas under the contract include:

• Supply Chain Management, Operations and Reengineering
• Logistics System Assessment and Consultation
• Acquisition Logistics Management
• Supply Chain Modeling/Analysis
• Web-based System Development
• Alternative Logistics Systems
• Distribution and Transportation Systems Analysis and Development
• Pollution Prevention Services
• Deployment/Contingency Logistics· Logistics Training
• Operations and Maintenance Logistics Management and Support

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NAVSEA Seaport IDIQ Multiple Award Contract
(N00178-04- D-4114)

Serco Contact: Al Rouse (571) 226-5124
Email: al.rouse@serco-na.com

Description of Services:

The overarching requirements for SEAPORT are aimed at providing engineering, technical, and programmatic support services for the Warfare Centers.

The twelve core Product Areas are:

• Force Level Warfare Systems
• Ships and Ships Systems
• Surface Ship Combat Systems
• Littoral Warfare Systems
• Strategic Weapons Systems
• Ordnance
• Undersea Warfare (USW) Command and Control Systems
• Undersea Warfare (USW) Weapons and Vehicles
• Undersea Warfare (USW) Ranges, Analysis, and Assessment
• Undersea Warfare (USW) Fleet Material Readiness
• Homeland Security and Force Protection
• Surface Warfare Logistics and Maintenance

Core equities within the product areas cover the range of technical skills over the entire life cycle of a warfighting capability including:

• Research, technology development, concept exploration, design and demonstration required to introduce transformational technologies into new or existing surface, undersea and strategic warfighting capabilities.
• Prototyping and fabrication.
• Test and evaluation.
• Certification, deployment, life cycle sustainment, operation and maintenance.
• Improvement, modernization, and overhaul.
• Demilitarization and disposal.

Additionally, services provided under this contract may include new product areas, programs, or missions
assigned to these activities during the life of the contract

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NAVAIR Program Management Multiple Award Contract (MAC) (N00421-03- A-0028)

Serco Contact: Bob Wood (804) 464-5252
Email: bob.wood@serco-na.com

Description of Services:

The Program Management MAC was awarded by the Naval Air Warfare Center Aircraft Division (NAWCAD) to provide contractor support services in the broad areas of program/project management, engineering, and technical support to Naval Aviation acquisition program offices (PMAs) and their associated field activities located in Patuxent River, MD: Lakehurst, NJ; and Cherry point, NC.

The principal areas include:

• Program Management Administration
• Technical Support
• Budget Financial Management
• Production Support
• Acquisition Management
• Environmental, Safety, and Occupational Health
• International Programs

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Army HRsolutions (Personnel Support Services)
(W74V8H-04-D-0063)

Serco Contact: Steve Sultan 571-226-5042
Email: steven.sultan@serco-na.com

Description of Services:

The Army's HRsolutions Personnel Services Support (PSS) Contract is designed to meet the HR needs of the Army at all levels as well as the needs of the Department of Defense, the other Military Services, and non-Defense Federal Agencies. The contract's scope incorporates a wide range of personnel support functions such as family support; career development; transition and job assistance; military personnel support operations; civilian personnel support operations; transition center operations; identification card and common access card issuance well-being; military awards; program management, and; information technology support to HR operations. Awarded in the September of 2004, the HRsolutions PSS Contract is already providing cost-effective support to the Army's Global War on Terror operations as well as the families of those Soldiers engaged in combat operations. The HRsolutions PSS Contract is the successor to the groundbreaking HR XXI Contract that provided a wide range of HR services to the Army, other Defense activities, and many federal agencies. As one of two HR XXI Contractors, Serco provided more than $280 Million of HR services over a period of five years. Like its predecessor, the HRsolutions PSS Contract offers users a friendly and very rapid contracting process that guides customers from SOW creation through award.



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Army HRsolutions (Recruiting and Retention)
(W74V8H-04-D-0067)

Serco Contact: Gerry Genkins (571) 226-3026
Email: gerry.jenkins@serco-na.com

Description of Services:

The HRsolutions Recruiting and Retention contract is a broad based contract with the Department of the Army. This contract provides a wide range of recruiting and retention services aimed at increasing the overall readiness posture of the United States Army, the DoD military services, and federal agencies.

Under this contract, Serco will assist the Army in recruiting, retention, family support services and other related programs that have an impact on enlistment/reenlistment and retention. These services consist primarily of support to military recruiting and retention programs that include:

• Assessment of program operations
• Personnel processing and tracking
• Information handling
• Recruiting
• Outplacement
• Retention
• Counseling
• Training
• Credentialing
• Help Desk Operations
• General administrative support

Under this contract, Serco will be assisting the Army, including the active Army, the Army Reserve, and the Army National Guard, as well as other DoD agencies with their recruiting and retention requirements. This contract is intended to enable the Army, DoD, and other federal agencies to contract these critical services rapidly in support of worldwide operations.



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Army HRsolutions (Studies and Analysis)
(W74V8H-04-D-0070)

Serco Contact: Art Nolan (571) 226-3054
Email: art.nolan@serco-na.com

Description of Services

The HRsolutions Studies and Analysis contract was established in 2004 to provide a centrally managed, reasonably priced contracting vehicle for a comprehensive range of HR services. The Army, other Military Services and non-DoD Federal Agencies face a variety of human resource issues, this vehicle provides a user friendly and rapid process to obtain comprehensive solutions. Organizations are re-examining their mission, purpose and structure and determining the most efficient and effective use of their resources. The HRsolutions Studies and Analysis vehicle is the instrument that can provide for a complete review of policies, strategy, programs, processes, resource allocation, training, organizational structure, and technologies that will enable the organization to met the future’s demands. The Studies and Analysis contract supports the Army’s decision making of top-level management and policy makers. Some of the services Serco provides to the Army include:

• HR Planning
• Automation of HR Programs
• HR Policy Development and Implementation
• Workforce Analysis
• HR Training Support
• HR Program Analysis
• HR Strategic Planning Audits
• HR Systems
• HR Consulting
• Organizational Analysis

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NAVSUP Business Operations, Outsourcing, and Privatization (N00600-01-D-5476)

Serco Contact: Al Rouse (571) 226-5124
Email: al.rouse@serco-na.com

Description of Services:

Provide Business Operation, Financial, Program, and Business Process Reengineering Services to NAVSUP, Navy Field Activities, and other DoD activities. Services include:

• Independent Analyses and Technical Studies
• Business Process Reengineering
• Privatization and Outsourcing
• Regional Analysis
• Organizational Analysis
• Financial/Business Case Analysis
• Material Handling/Processing and Inventory Services
• Career Leadership/Management Training

Serco Contact: Al Rouse (571) 226-5124
Email: al.rouse@serco-na.com

Description of Services:

Provide design, development, update, and maintenance services in force manpower and compensation and their associated databases. Specific task areas include:

• Data Collection and Analysis
• Database Development
• Software Development
• Decision Information Systems
• Operations Research
• Mathematical Modeling
• System Dynamic Modeling
• Economic and Statistical Analysis

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Marine Corps Systems Command (MCSC) Commercial Enterprise Omnibus Support Services (CEOss) Contract
(M67854-04-A-5166)

Serco Contact: Terri Ebner (215) 942-0410
Email: terri.ebner@serco-na.com

Description of Services:

The CEOss Contract was awarded by Marine Corps Systems Command (MCSC) to provide business and analytical contractor support services. Technical, Logistical and Programmatic support of MCSC acquisition programs and ancillary Command operations requirements to the USMC Product Groups and their associated field activities.

The principle areas include:

• Program Management Support
• Analytical Support for MCSC Programs
• Business/Technical Studies and Analysis
• Complex Business Assessments
• Risk Analysis and Recommendations

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Office of Personnel Management/Training and Management Assistance
(OPM/TMA)
(OPM020700038) - Customized Human Capital
(OPM020700024) - Customized Training and Learning Solutions

Serco Contacts:
Ed Kujat
Phone: (703) 418-150 ext 238
Email: ed.kujat@serco-na.com

John Brundage
Phone: (703) 418-1050 ext 254
Emal: john.brundage@serco-na.com

Jim Rubin
Phone: (703) 418-1050 ext 244
Email: jim.rubin@serco-na.com

Rate Schedule:
OPM Customized Human Capital
OPM Customized Training and Learning Solutions

For more information, visit Serco TMA

Description of Services:
This two part contract is a key component of OPM's continued strategy to serve Federal agencies through the training and HR technical assistance program. The basic services offered under this contract are:

• Aligning the human resource management function and systems within the agencies mission and strategic objectives
• Creating management systems to capture, organize, and disseminate knowledge in organizations
• Identifying outside resources to assist in implementing training and other HR solutions

Customized Human Capital provides support in:

• Human capital program management office support, to include program analysis, stakeholder coordination, program status reporting, capital asset planning, and management presentations
• Workforce planning
• Strategies and solutions for performance management, pay-for-performance, pay-banding, compensation and benefits
• Branding, recruitment, staffing, communications, and outreach strategies
• Management consulting, coaching, and mentoring

Customized Training and Learning Solutions provides support in:

• Classroom based training programs
• Technology-enabled learning interventions
• Blended learning solutions
• Web-based job aids and performance support strategies, to include enterprise-wide solutions such as help desks and call centers
• Training program management office support, to include course delivery and web-hosting for corporate universities, school houses, and HR departments

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