Serco Capabilities
Serco offers clients a trusted and proven provider of integrated solutions. Through a wide range of capabilities,we assist clients with their need to respond to new mandates and expand the scope of their missions. We provide the technologies, workforce of qualified and certified professionals, and underlying management organization, to support the federal government in accomplishing their mission to protect the homeland. In our IT & Professional Services practice area, Serco designs, develops, and deploys solutions that enhance the quality and accuracy of information and provide seamless information-sharing. Within our Managed Services practice area, we deliver mission-critical operations and personnel that increase efficiency, productivity, and quality of service.
Systems Design & Engineering
Serco's Systems Design & Engineering capability provides mission and requirements analysis, system application and development, validation and verification, integrated logistics support, simulation, and 3-D modeling. Our technical staff is skilled in command, control, communications, computer and intelligence (C4I), engineering, object oriented analysis and design, system testing, requirements traceability and specialty disciplines, including reliability/maintainability/availability engineering, and safety and environmental engineering.
Through systems design and engineering, the company designed and developed the Sensor Management System (SMS) for San Diego harbor, a mega-center for the Coast Guard, Marine Corps and Navy. Using advanced technology, the system incorporates perimeter intrusion protection, domain awareness and data correlation to create one of the most advanced anti-terrorism force protections available. As the largest Systems Engineering & Technical Assistance contractor for the Air Force Space Command (AFSPC) supporting cyber warfare, Serco has developed industry-recognized expertise in systems requirements for space-based communications. We supplied AFSPC with systems engineering and architectures for transformational communications, global broadcast service and the wideband gap filler system. We also supported them in developing next-generation systems that extend the U.S. military's exploitation of space as a strategic asset.
SmartBuilding Solutions
Serco's SmartBuilding methodology provides clients with leading edge, end-to-end communications system solutions. Our proprietary solution enables the completion of communications systems installations within a highly compressed construction schedule. We provide customers the ability to gain a fully functional system that provides significant risk reduction while maximizing up-time. Serco's ability to deliver meaningful operational improvements in the near-term, while incorporating additional capabilities in rapid succession allows real-time user feedback and prevents the IT system from becoming quickly obsolete. This capability provides sizable down-stream capital expenditure savings, because the system is designed to grow to satisfy developing technical and functional requirements.
Our SmartBuilding approach also provides design efficiencies through the integration of all communication systems into a scalable network. We adhere to Building Industry Consultant Services International (BICSI) standards, and the use of BICSI Registered Communication Distribution Designers (RCDDs) and BICSI certified installers, ensuring the highest quality systems available with international standards-based practices. Serco's quality of installation and documentation for the entire project is consistent, which pays immediate dividends in the form of reduced Operations & Maintenance (O&M) costs.
Enterprise Architecture
Serco developed a net-centric, Unified Modeling Language-based Enterprise Architecture (EA) solution for defining, designing, and delivering solutions to satisfy customers' mission-critical requirements. Our approach to EA employs a state-of-the-practice object-oriented analysis and a design system engineering approach to improve system architect's understanding of how best to integrate enterprise operations
Serco's UML Animator tool is the cornerstone for capabilities based assessments, exercise planning and mission area concept of operations development and refinement. Our UML Animator has proven highly successful in assisting non-architects to verify and validate architectural findings. The system allows users to animate activity models, which enables architects to execute the flow of data through the model. This provides an efficient test and refinement of the model logic, while improving our ability to develop more highly interoperable architectures.
In 2010, Serco made a significant EA advancement with the demonstration of our 3rd generation UML Animator. This new capability enables activity models from UML-compliant tools to "drive" a physics-based, 3-dimentional (3D) graphics. Our UML models provide a basis for business process modeling, while the 3D tool provides the framework to analyze the effects of the physical environment and rendering the scenario in full 3D graphics.
Serco's EA approach was honored with the 2010 Defense Enterprise Architecture Achievement Award for their solution in support of the Air Force Space Command's Joint Space Operations Center Mission System program.
Cyber & Information Security
We believe that securing and protecting cyberspace requires a holistic approach that is responsive to the unique requirements of the environment and one that can be adapted to the organization's mission and resources. Serco combines the people, processes, and technology needed to protect our customers from multiple threats in today's cyber universe. We provide information security solutions that protect and defend commercial and government information systems against malicious actions, reduce the threat to system security, and proactively manage the risk associated with today's interconnected and virtual enterprises.
The Serco Cyber Center of Excellence brings together our proven processes, tools, and solutions in cyber architecture, engineering, assurance, operations, and workforce enhancement to provide superior cyber solutions to civilian, military and intelligence agencies. The Cyber Center of Excellence combines state-of-the-practice collaboration centers specializing in Joint Capabilities Integration and Development System (JCIDS); Unified Modeling Language (UML); Enterprise Architecture; security engineering expertise for policies, threat analysis, risk management, security architectures, Certification & Accreditation (C&A), and training; vulnerability assessments; secure information facilities; and comprehensive network and security operations to deliver a secure, cyber-focused, integrated support infrastructure.
Serco provides a comprehensive full lifecycle approach to information security for federal agencies. We embed security expertise and solutions at the beginning of every IT infrastructure we develop, ensure its successful certification and accreditation, and then apply the security best practices and compliance methods to operate, defend, and maintain it. As the provider of secure solutions and operations support to the Thrift Savings Plan, Air Force Space Command, NORAD, and the US Patent and Trademark Office's Patent Application Classification Services, Serco understands the critical role that cyber security plays in every mission we support.
Data Migration/Data Center
Serco's data migration offering allows customers to eliminate outdated, stove-pipe systems and move towards a consolidated data center. Our experts provide the support and thought leadership in migrating your servers that may be currently running on multiple platforms at various locations. We provide support through the complete technology lifecycle and we have the ability to move, consolidate, and relocate data. Through the migration of data, more cost effective solutions can be installed with minimal disruption and downtime to your system. Our data center services provide support at designated locations to house your newly consolidated system. We provide backup monitoring, secondary power supplies, environmental controls and state-of-the-practice security devices to help manage and protect your data.
Network & Communications
Serco's Networks & Communications capability provides a full range of end-to-end network, telecommunications, and infrastructure solutions that focus on delivering a secure and robust environment for the transmission of critical data. We have experience in designing, engineering, deploying, operating, and managing highly fault-tolerant networked communications and infrastructure solutions for our clients, including comprehensive network operations and security management facilities for multiple levels of security up to and including TS/SCI.
Serco delivers a complete lifecycle approach to enterprise networks and communications systems. This approach includes definition and analysis, detailed systems design, network and technology selection and procurement, global end-to-end system installation, post-installation support and certification, spectrum/bandwidth management, and wireless systems migration services. Our solutions encompass voice, video, data, narrowband, broadband, and wireless technologies and both secure and non-secure communications. We also utilize our leading edge skill sets in engineering, integrating, and installing passive optical networks to support the desktop bandwidth demands for cloud services.
FAMEMS
Serco's Facility and Mission Equipment Management System (FAMEMS) utilizes a computerized management system, linked to a resource management database of all facilities, equipment, and parts. This database turns the facilities, asset, and configuration management challenges into a single point solution. Serco created this system by integrating three-dimensional (3D) drawing and modeling tools with database tools, capable of handling tens of thousands of items with selected, linked resource information. FAMEMS models facilities, large and small, with all parts and equipment and corresponding bill of material information.
The system provides dimensionally correct, "virtual models" of operational equipment, building, and support systems with inter-linking cabling. Models and drawings are linked to parts that are linked to individual database records, with resource information on each part. FAMEMS delivers a 3D graphical and layered rendering of facilities, rooms, equipment, and communications/information technology paths. In combination with our Information Technology Infrastructure Library (ITIL®) service delivery process, FAMEMS enhances mission assurance through more effective response to outages, and configuration and change management.
Internet Protocol version 6 (IPv6)
Serco's IPv6 Solutions practice offers a full range of services to federal agencies that are transitioning their systems from IPv4 to IPv6. Serco provided program management and technical consulting services to DHS OCIO in creating their IPv6 Transition Plan, IPv6 Transition Guidance, and updated DHS Enterprise Architecture for IPv6 technical standards and transition schedule. As the DoD IPv6 Transition Office prime contractor, Serco provided internetworking and program management consulting services to support the roll-out of the next generation Internet protocol.
Serco is primed and ready to support federal government agencies as they transition their systems and software to IPv6. Serco provides a complete transition lifecycle of services including: Transition Planning; Technology Feasibility Studies; Test and Evaluation; Network Engineering; Implementation; Information Assurance; Application Transition; and Analysis.
ProgramVision Serco's ProgramVision is a breakthrough management methodology that gives our clients the unprecedented visibility into and control over the items that matter. The ProgramVision dashboard creates a clear line of sight between the activities and the resources in the enterprise, and the outcomes and value they ultimately influence. To bring the new business model to life, we portray the strategic and operational architecture in a VisionMap - a multi-layered and dynamic visualization of the enterprise that creates holistic visibility of performance, and of what needs to be managed and why. The VisionMap allows executives and managers at all levels to share perspectives, see cause and effect relationships, understand the impact of decisions, and work collaboratively to deliver strategic outcomes.
Our outcome based approach creates a strategic architecture within which stakeholders can share a view of what the mission is, how the business fits together to support it, and where and why value is created. By deconstructing the operational architecture down to systems and technical levels, we identify the people, processes, and information that contribute to strategic goals, enabling us to: leverage strengths as well as see gaps and obstacles; clarify accountabilities and highlight dependencies; and orchestrate and rationalize enterprise systems to better support strategic objectives.
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