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  • Serco Awarded $1.2 Billion Center for Medicare and Medicaid Contract Supporting Health Benefit Exchanges

    by Tim Neun | Jul 11, 2013
    RESTON, VIRGINIA –July 11, 2013 – Serco Inc., a Reston, VA-based provider of professional, technology, and management services, announced today that the Company has been awarded a new contract by the U.S. Department of Health and Human Services’ Centers for Medicare & Medicaid Services (CMS) to support the newly created health benefit exchanges.  The contract has a one year base period and four one-year option periods.  As posted on the Federal Business Opportunities website, the total potential five-year contract value, including all option periods and optional tasks, is approximately $1.25 billion.

    Serco will manage approximately 1,500 staff in Arkansas, Alabama, and Kentucky who will support CMS with the routing, automated processing, reviewing, and troubleshooting of applications submitted for enrollment into a Qualified Health Plan.  Serco will also provide records management, and verification support.

    "Serco is honored to have been selected to support a crucial implementation component of the Affordable Care Act. We look forward to supporting the Department of Health and Human Services with our extensive experience in records management and business processing,” said Ed Casey, Chairman and Chief Executive Officer of Serco Inc.

    The Patient Protection and Affordable Care Act introduced a series of consumer choices and insurance competition through a Federally Facilitated Marketplace (FFM).  The exchange is a state-based marketplace that accepts applications and determines eligibility for applications, as well as participation and enrollment into affordable health insurance and insurance affordability programs. The Affordable Care Act directs CMS to establish and operate marketplaces within states that do not elect to establish their own marketplace.

    Serco will operate a mailroom to intake applications, review documentation to ensure authenticity, identify any potential issues with applications, and notify consumers of any issues or missing documentation, among other activities.  Serco will comply with all applicable privacy statutes and regulations, including the privacy and security standards established by the FFM pertaining to the collection, use, disclosure, retention, and destruction of personally identifying information.

    Serco delivers records management and processing support services for several U.S. government agencies.  Major programs include processing and classifying of patent applications for the U.S. Patent and Trademark Office; records management and process of applications and petitions at U.S. Citizenship and Immigration Services’ Service Centers; processing of visa applications at the U.S. Department of State’s National Visa Center and Kentucky Consular Center; and, records management services at the U.S. Citizenship and Immigration Services’ National Benefits Center.

    About Serco Inc.: Serco Inc. is a leading provider of professional, technology, and management services focused on the federal government.  We advise, design, integrate, and deliver solutions that transform how clients achieve their missions.  Our customer-first approach, robust portfolio of services, and global experience enable us to respond with solutions that achieve outcomes with value.  Headquartered in Reston, Virginia, Serco Inc. has approximately 8,000 employees, annual revenue of $1.3 billion, and is ranked in the Top 35 of the largest Federal Prime Contractors by Washington Technology.  Serco Inc. is a wholly-owned subsidiary of Serco Group plc, a $7 billion international business that helps transform government and public services around the world.  More information about Serco Inc. can be found at