Serco helps manage facilities around the world and brings global best practices in workplace provisioning to you. From the latest techniques in providing collaborative office space to the most recent software and technologies that produce helpful corporate intranet sites, Serco's Facilities Management capability provides strategic insight for you to make informed workplace provision decisions. Serco's Facilities Management capability is divided into three main disciplines, each with related service offerings:
Workplace Strategies - Consulting engagements that study your department, leverage global benchmarks and install Key Performance Indicators (KPIs).
Serco's Facilities Management team has a global knowledgebase from which we pull, including project-based initiatives that document current departmental practices measured against industry best practices and benchmarks are delivered in scientific fashion. Facilities Management analysts objectively evaluate new technologies in workplace provision and document all associated impacts.
With a strategy in place, second-tier tactical engagements within Workplace Strategies focus on establishing performance management and the metrics that will ensure you are achieving maximum benefits. KPIs and the protocols to deliver the substantiating metrics are put into place so that you clearly see the results of your improvements.
Third-tier operations with Facilities Management Workplace Strategies leverage known data that these in place systems and protocols generate to project occupancy strategies based on sound forecasting methodologies. Scenario recommendations for future office building occupancy and predictions are provided.
On-Site Support - We provide you with the supplemental knowledge workers that report daily and maintain the workplace systems and processes in place.
Serco has deep experience in operating and maintaining high quality programs critical to the missions of our customers. This allows you to concentrate on the core business and high-level strategy with the confidence that your partner who understands Facilities Management and Commercial Real Estate is working towards your objectives.
Serco On-site Support includes both practitioners well-versed in Facilities Management and Corporate Real Estate, as well as technical staff skilled in Integrated Workplace Management Systems (IWMS), CAD, database administration and other FM/RE supporting technological know-how. Your Serco account coordinator and executive sponsor can work with you to determine the right mix of FM/RE technical support and FM/RE practice expertise so that your department will flourish.
Workplace Performance Technologies - Our trained specialists in Integrated Workplace Management Systems (IWMS) and have led some of the most comprehensive implementation projects.
Serco's Facilities Management capability has witnessed the evolution of workplace management technologies over the past decade. Once thought of as small departmental computer programs, many of these applications have grown into enterprise-class solutions that connect related but disparate groups within Corporate Services departments.
And throughout the continued evolution of these technologies, Serco's IT & Professional Services practice coupled with its worldwide footprint in facilities management consulting motivate many of the leading software brands and influencers to partner with Serco on product roadmap direction and other high level initiatives.
Serco offers you the most comprehensive services for the distinct, yet related disciplines of Facilities Management, Commercial/Corporate Real Estate, and the Information Systems that support these practices in providing the best workplace environments.