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Capabilities areas for this case study include:

  • IT Infrastructure
  • Managed Services
  • Strategy & Transformation
  • IT & Professional Services

ITIL® Process Review & Design

Serco’s ITIL® Process Review and Design is a comprehensive review of your current IT strategic, development, transition and operational processes and functions; business critical IT requirements; and the IT service management roles and responsibilities necessary to support the lifecycle of IT services for your organization.

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