Ethics and Values

Serco’s approach to providing great service is based on a core set of values applied consistently across our global operations. To create a culture of excellence around this commitment, we live by four Values:

Trust – We work hard to earn trust and respect

We deliver on our promises; are open, straightforward and honest; do the right thing; and take personal responsibility for getting things done.

Care – We care deeply about the services we provide, the communities we serve, and we look after each other

We work together to deliver high-quality public services, often of great importance to the nation or the communities we serve. We take care of each other, and those we serve, and we aim to make a positive difference to people’s lives.

Innovation – We aspire to be better than anyone else at what we do

We continuously improve our ways of working, and try new ideas, big and small. We share our knowledge and experience and embrace change, knowing that if we don’t’ provide innovation and value for money to our customers, our competitors will.

Pride – We want to be proud of what we do

We know that the work we do is important, and we take pride in doing it well. We value energy and enthusiasm, skill and experience, and an ability to make hard work fun. We contribute both as individuals and as part of a team.